Privacy Policy

We collect information you provide directly, including your name, email address, organization details, role, building assignments, ticket descriptions, comments, and any photos or files you upload with maintenance requests.

We also collect basic account and service data needed to operate dooMO, such as authentication identifiers, organization membership records, audit timestamps, and technical logs related to requests made through the app and web portal.

We use your information to provide and improve the service, including to:

• create and manage user accounts and organization memberships
• route, display, and update maintenance tickets and related comments
• store and display issue and completion photos attached to tickets
• support role-based access to buildings, members, and administrative tools
• maintain security, detect misuse, and troubleshoot service issues
• communicate about account, invite, and operational events

Information is shared within your organization based on role and building access. For example, administrators, building managers, custodians, and requesters may see different ticket, member, or building data depending on their permissions.

We may share information with service providers that help us operate dooMO, such as hosting, authentication, database, storage, and infrastructure providers. We do not sell your personal information.

dooMO currently relies on third-party infrastructure and authentication services, including services provided by Google Firebase and Vercel. If you use Google sign-in, your Google account information is processed as part of that authentication flow.

We retain account, organization, ticket, comment, and attachment data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Organizations may request deletion of certain data, subject to legal and operational requirements.

We use reasonable technical and organizational measures to protect information, including authenticated access controls, role-based authorization, and managed infrastructure providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may review and update certain account information through the app or web portal. Organization administrators may also manage member access and invitations. If you would like to request deletion or have privacy-related questions, contact us using the information below.

dooMO is intended for business and organizational use and is not directed to children under 13.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last updated" date.

For privacy questions about dooMO, contact us at support@doomo.app.