Real-person support
If something isn't working, or you're not sure how to do something, send us a note and we will get back to you.
Include your organization name, the device you're using (iOS or web), and a short description of what you were trying to do. Screenshots help.
Email us
The fastest way to reach us is email: support@doomotasks.com. Include your organization name, the device you're using (iOS or web), and a short description of what you were trying to do. Screenshots help.
We provide support on a best-effort basis and aim to reply quickly during normal business days.
Common questions
How do I invite my team?
Organization admins can invite members from the Management tab in the iOS app or the Members page in the web dashboard. You pick a role (Organization Admin, Building Admin, Custodian, or Requester), assign a building, and dooMO generates a join link.
How do I add a building?
Organization admins can add buildings from the Buildings tab in the iOS app's Management view or from the Buildings page on the web.
How do I change my password or delete my account?
Open the Account screen in the iOS app, or go to your account page on the web. You'll find password change on the web, and account deletion in both places.
I'm not getting push notifications.
Check your device's system notification settings for dooMO, then open the Notifications section of your Account screen inside the app to confirm your preferences and quiet hours.
Where is billing handled?
Organization billing is managed on the web dashboard by organization admins. Individual staff, custodians, and requesters never pay for dooMO.
Reporting a problem
If you hit a bug or something looks wrong, email support@doomotasks.com with:
- What you were doing when it happened.
- What you expected to see.
- What you saw instead.
- A screenshot or short screen recording, if possible.
- Your device (for example: iPhone 15 Pro on iOS 17.5, or Safari on macOS).
For urgent outages affecting a full organization, put URGENT in the subject line.
Legal and privacy
Read the Privacy Policy and Terms of Service, subprocessors, Data Processing Addendum, security, and accessibility. For privacy or data-subject requests, email support@doomotasks.com.